Help & Info
Shipping & Delivery
We take pride in carefully packing and shipping your orders with attention to detail and care.
- Shipping Locations:
We currently ship across the United States
- Processing Time:
Most in-stock items ship within 2–3 business days. Custom hat orders may require additional time depending on availability and design.
- Delivery Methods:
We use trusted carriers such as USPS and UPS to ensure timely, trackable delivery.
- Shipping Costs:
Calculated at checkout based on order weight and destination.
- Order Tracking:
Once your order is shipped, you’ll receive a confirmation email with tracking details.
- Damaged Packages:
Indigo Mountain Traders is not responsible for items damaged in transit.
Returns & Refunds
We hope you love everything you receive from Indigo Mountain Traders. However, if something isn’t quite right, here’s what you need to know:
- Return Eligibility:
All sales are final.
- Custom Hat Orders
Due to the personalized nature of our custom hat sessions, all custom hats are final sale
- Return Process:
All sales are final
- Refunds:
All sales are final
- Exchanges:
At this time, we do not offer direct exchanges.
- Shipping on Returns:
No returns
FAQ
Not at this time. We currently ship only within the United States.
Yes! Visit our Book a Session page to schedule your individual, group, or event-based hat fitting.
Please reach out to us at least 48 hours in advance to adjust your session.
Yes! We proudly feature USA-made items, many from women-owned businesses and independent artisans.